Our Approach

We deliver people-first IT support nationwide

At Creation Managed Services, technology is only part of the story. What truly defines our service is the way we partner with our clients. Every engagement begins with understanding your business goals, not just your systems. Our approach combines technical excellence with transparent communication and long-term collaboration — ensuring your IT supports your growth, security, and performance at every stage.

Understanding Your Needs

Before we propose a single solution, we take the time to learn how your organisation operates. Whether it’s reducing downtime, improving security, or scaling efficiently, our consultants analyse your current IT landscape and identify opportunities for improvement.

Building the Right Model

Our managed IT framework is built around five key stages: transform, secure, operate, evolve, and transition. This lifecycle ensures your systems are not only stable today but continue to improve as your needs change. Each stage involves clear metrics, proactive monitoring, and regular reviews with your account manager.

People and Process Working Together

Technology performs best when supported by people who care. That’s why we invest in experienced engineers and friendly service desks that provide human-centred support. With dedicated points of contact, clear escalation paths, and 24/7 coverage where needed, you always know who to call and what to expect.

Continuous Improvement

Our role doesn’t end once your systems are running smoothly. We meet regularly with our clients to review performance, align on business objectives, and introduce emerging technologies that can create further efficiencies.

Our approach is simple: partnership over transactions, reliability over promises, and progress that’s measurable.
Speak to our team today to explore how Creation Managed Services can support your IT strategy.

Unlimited Support Cost Calculator

Essentials

Reliable IT support to cover your core needs.

£30 per user

Essentials+

Enhanced support and maintenance for growing needs.

8.30am-5.30pm Mon to Friday
30 min Response SLA
Remote Support
On site support to fix faults
Monitoring of faults
Monitoring of networks
Quarterly review

£45 per user

Unlimited

Comprehensive, unlimited IT support around the clock.

8.30-5.30pm 7 days a week
1 Hr Response SLA
Remote support
On site support to fix faults
Monitoring of faults
Monitoring of networks
Cyber support
Quarterly review